Terms and Conditions

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Products and Services

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice. Product images are for illustration purposes and actual products may vary slightly.

3. Orders and Payments

All orders are subject to acceptance and availability. We accept payments through secure payment gateways. All prices are displayed in Indian Rupees (INR) and include applicable taxes where mentioned. Payment must be received in full before order processing.

4. Shipping and Delivery

We ship to addresses within India. Delivery times are estimates and may vary depending on your location. Shipping charges, if applicable, will be displayed at checkout. Risk of loss transfers to you upon delivery.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information and to update your information as necessary. We reserve the right to suspend or terminate accounts that violate these terms.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Elvion and is protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, Elvion shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in India.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified terms.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us through our contact us page.

Refund & Cancellation Policy

Order Cancellation

Before Dispatch: Orders can be cancelled free of charge before they are dispatched. Please contact us immediately if you wish to cancel your order.

After Dispatch: Once an order has been dispatched, cancellation is not possible. You may refuse delivery, and the refund will be processed after the product is returned to us, minus shipping charges.

Return Policy

Return Window: Products can be returned within 7 days of delivery.

Condition: Items must be unused, unworn, and in their original packaging with all tags attached.

Non-Returnable Items: Certain items like perishables, intimate wear, customized products, and items marked as non-returnable cannot be returned.

Refund Process

Inspection: Once we receive your returned item, we will inspect it within 3-5 business days.

Refund Initiation: After approval, refunds will be initiated within 5-7 business days.

Refund Method: Refunds will be credited to the original payment method used during purchase.

Processing Time: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Report within 48 hours of delivery with photos/videos
  • We will arrange for pickup at no additional cost
  • Full refund or replacement will be provided

Exchange Policy

We offer exchanges for products of the same value within 7 days of delivery, subject to availability. For products of different value, the price difference will be adjusted accordingly.

How to Request a Refund or Return

  1. Log in to your account and go to Order History
  2. Select the order and click on “Request Return/Refund”
  3. Provide the reason and upload relevant images if applicable
  4. Our team will review and respond within 24-48 hours

Alternatively, you can reach out to us through our contact us page.

Exceptions

Refunds and returns may be declined if:

  • The return window has expired
  • Product is used, damaged, or missing original packaging
  • Product tags or labels have been removed
  • Product was purchased during a final sale or clearance

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us filling this contact form